Shipping policy
At Brinendale, we pride ourselves on serving customers throughout the United States with reliable and efficient delivery. Below, you will find everything you need to know about how we ship your orders.
1. General Information About Delivery
We deliver exclusively within the United States and serve the U.S. market.
Delivery options and estimated delivery times may vary depending on your delivery address and the size or weight of your order.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and applicable U.S. holidays.
During busy periods or promotions, processing times may be slightly longer. We will keep you informed of any significant delays.
Orders placed before our daily cutoff time of 5:00 PM Eastern Time (ET) on a business day may begin processing that same day.
Orders placed after the cutoff time, on weekends, or on applicable U.S. holidays will generally begin processing on the next business day.
3. Shipping Prices
We offer free shipping on all orders within the United States, with no minimum purchase required.
4. Expected Delivery Time
This is what the delivery process typically looks like:
- Processing time: 1–3 business days (Monday to Friday)
- Shipping time: 4–9 business days (Monday to Friday)
- Total estimated delivery time: 5–12 business days (Monday to Friday)
- Order cutoff time: 5:00 PM Eastern Time (ET)
- Time zone: Eastern Time (ET) – United States
Please note: Delivery times are estimates and may be affected by carrier delays, extreme weather conditions, holidays, or other circumstances beyond our control.
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5. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect shipping information, or undeliverable packages, orders may be returned to our warehouse.
If this occurs, we will contact you to discuss the available options and arrange a new shipment where possible. Additional shipping charges may apply if reshipment is required due to incorrect address information provided at checkout.
6. Lost or Damaged Packages
If your package is lost or arrives damaged during transportation, please contact us immediately at support@brinendale.com.
We will work with the shipping carrier to investigate the issue and find an appropriate solution as soon as possible.
7. Updates to Our Shipping Policy
We may update our Shipping Policy from time to time to reflect changes in our shipping operations, applicable requirements, or customer service procedures.
The most recent version will always be available on this page. (Last updated: November 3, 2026)
Business Information
Website Name: Brinendale
Company Name: Zelevo E-commerce LLC
Business Address: 1208 Oliver ST, Victoria, Texas, 77901, United States
Warehouse Address: 13771 Norton Ave, Chino, California, 91710, United States
Email: support@brinendale.com
Contact Form: https://brinendale.com/pages/contact
Phone: +1 (307) 667-7449
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). We strive to respond to all customer inquiries within 24 hours on business days.