Frequently Asked Questions

We currently ship within the United States. See our Shipping Policy for more information.

Shipping is free on all orders within the United States, with no minimum purchase required.

Orders normally take 1–3 business days to process, followed by an estimated 4–9 business days in transit. The total estimated delivery time is 5–12 business days. Business days are Monday through Friday, excluding applicable U.S. holidays. Delivery times are estimates.

Our cutoff time is 5:00 PM Eastern Time (ET). Orders placed before the cutoff on a business day may begin processing that day. Orders placed afterward, on weekends or on applicable U.S. holidays generally begin processing on the next business day.

Delivery estimates may be affected by carrier delays, severe weather or other circumstances. If you need help with an order, please contact our support team.

Please contact us as soon as possible. We can review your request, but changes cannot be guaranteed once an order is being processed or shipped.

Visit our Track Your Order page to check available shipping updates.

Tracking updates may not be available until your order has been processed and the carrier has received the shipment. If you have questions, email support@brinendale.com.

Please contact us promptly at support@brinendale.com. We will review the issue and help arrange an appropriate resolution.

You have 30 days from receiving your item to request a return. Eligible items must be unused, unworn, have the original tags attached and be in their original packaging. Proof of purchase is required. See our Return & Refund Policy.

Email support@brinendale.com to request a return and receive instructions before sending anything back.

Customers arrange and pay for shipping on standard returns. If an item is defective, damaged or incorrect, please contact us immediately so we can review the situation and determine the appropriate next steps.

Our Return & Refund Policy states that sale items and gift cards are not eligible for standard returns, subject to any applicable legal rights.

To get a different item, request a return for the original item if it is eligible. You can then place a new order once the return has been approved.

After your return has been received, reviewed and approved, the refund is issued to the original payment method within 10 business days. Your bank or card provider may take longer to post it. If more than 15 business days have passed since approval, email support@brinendale.com.

We accept Visa, Mastercard, Apple Pay and Google Pay, where available at checkout. Read our Payment Policy for more information.

All prices and payments are in United States Dollars (USD). Your bank or card provider may apply conversion fees if you use another currency.

Check the available sizes and product information on the individual product page before ordering. Size availability may vary by item.

Use our contact form, email support@brinendale.com or call +1 (307) 667-7449.

Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We strive to respond to inquiries within 24 hours on business days.