Refund policy

At Brinendale, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy outlined below.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.
  • Be unused and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by a receipt or other proof of purchase.

How to Request a Return

All returns must be approved by Brinendale before being shipped.

To request a return, please contact us at support@brinendale.com and include your order number and the reason for your return.

Our customer service team will review your request and provide return authorization and instructions.

Once your return has been approved, you may ship the item to our designated return warehouse:

13771 Norton Ave
Chino, California 91710
United States

Important: Do not send any items to this address without receiving prior return authorization from Brinendale. Unauthorized return shipments may be refused by our warehouse and may not be processed.

Return Shipping Costs and Methods

For standard returns, including returns due to a change of mind, incorrect size selection, or personal preference:

  • The customer is responsible for arranging and paying for return shipping.
  • Customers may choose their preferred shipping carrier and shipping method.
  • We strongly recommend using a trackable shipping service and keeping the tracking number and proof of shipment.
  • Customers are responsible for obtaining the necessary shipping label from their chosen carrier.
  • Brinendale does not provide prepaid return shipping labels for standard returns.

Return shipping costs depend on the carrier and shipping service selected by the customer.

For defective, damaged, or incorrect items caused by an error on our part, Brinendale will cover the reasonable return shipping costs or arrange an appropriate return solution. Please contact us before shipping the item so we can provide instructions.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@brinendale.com.

Please include your order number, a description of the issue, and photographs where possible.

We will review the situation and provide an appropriate solution. If a return is required due to an error on our part, you will not be responsible for the return shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants.
  • Custom-made or personalized products.
  • Personal care products.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, please contact us to request a return of your original item.

Once your return has been approved, you may place a new order for the desired item.

Standard return shipping costs remain the customer's responsibility unless the return is due to a defective, damaged, or incorrect item caused by an error on our part.

Refunds

Once we receive your returned item, we will inspect it to verify that it meets our return conditions.

We will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@brinendale.com.

Restocking Fees

Brinendale does not charge any restocking fees.

Business Information

Website Name: Brinendale
Company Name: Zelevo E-commerce LLC
Business Address: 1208 Oliver ST, Victoria, Texas, 77901, United States
Warehouse Address: 13771 Norton Ave, Chino, California, 91710, United States
Email: support@brinendale.com
Contact Form: https://brinendale.com/pages/contact
Phone: +1 (307) 667-7449
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). We strive to respond to all customer inquiries within 24 hours on business days.